FAQ

FAQ (Frequently Asked Questions)

1. How do I place an order?
To place an order, select the products you wish to purchase, add them to your cart and follow the payment steps on our site. You will receive an email confirmation once your order is validated.

2. What are your payment methods?
We accept payments by credit card (Visa, MasterCard, debit) and PayPal. All payments are secure

3. What are your delivery costs?
Shipping costs vary between €8.99 and €30 depending on the country. Shipping is free for orders over €250.

4. How can I track my order?
You will receive an email with the tracking number by email 4 to 5 working days after validation of your order.

5. Can I modify or cancel my order?
You can modify or cancel your order as long as it has not been shipped. For any modification, contact our customer service at contact@monparfumdereve.com.

6. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at contact@monparfumdereve.com with photos of the item. We will arrange a replacement according to your preference.

7. What are your return deadlines?
You have 7 days after receiving your order to return an item. Items must be unused, in their original condition and in their original packaging. Please contact us at contact@monparfumdereve.com to initiate a return.

8. Do you offer any discounts or promotions?
Yes, we regularly offer promotions and discounts. Subscribe to our newsletter to be informed of the latest offers.


9. If I have questions how can I contact customer service?
You can contact our customer service by email at contact@monparfumdereve.com. We strive to respond to all requests within 48 hours.